Refund & Return Policy — Daily Nest

Last Updated: September 22, 2026

At Daily Nest, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement in accordance with the conditions below.

1. Eligibility for Returns

A return or replacement request may be accepted if:

• You received a damaged or defective product.
• You received a wrong or different product from what you ordered.
• The product received is missing essential parts/accessories.
• The product has a significant issue that makes it unusable for its intended purpose.

The product must generally be unused, in its original condition, and with its original packaging, tags, accessories, and invoice/order details, where applicable.

2. Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

To help us process your request quickly, please provide:

• Your order number
• Your name and contact number
• Clear photographs of the product
• A clear video showing the issue, where applicable
• Photographs of the packaging/shipping label, if the product arrived damaged

Requests submitted after the applicable period may not be eligible for return or replacement.

3. Products That May Not Be Eligible

Returns may not be accepted for:

• Products damaged due to misuse, negligence, or improper handling.
• Products that have been used, modified, washed, altered, or repaired by the customer.
• Products returned without original packaging or accessories where these are required.
• Normal wear and tear.
• Minor variations in colour, texture, size, or appearance that do not affect product functionality.
• Products specifically marked as non-returnable on the product page.

4. Return Approval

Once you contact us, our team may review the information and evidence provided.

If your request is approved, we will provide instructions regarding the return or replacement process.

Please do not send a product back without receiving return instructions from Daily Nest.

5. Replacement

Where eligible and subject to availability, Daily Nest may offer a replacement product.

If the same product is unavailable, we may provide an alternative resolution after reviewing the case.

6. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

The refund method and processing time may depend on the original payment method and applicable payment provider or banking timelines.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process an approved refund.

7. Return Shipping

If the return is due to a wrong, damaged, or defective product, Daily Nest may arrange or provide instructions for the return, subject to verification.

If the issue is caused by customer misuse, incorrect handling, or another reason outside our return eligibility criteria, return shipping or other applicable costs may be the customer's responsibility.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been processed, dispatched, or handed over to the delivery partner.

9. Exchanges

Product exchanges are subject to product availability and eligibility. If an exchange is not possible, an alternative resolution may be offered after reviewing your request.

10. How to Contact Us

For return, replacement, refund, or cancellation requests, contact us using the details below:

Business Name: Daily Nest
Phone: +91-855-544-2149
Address: C-234, Street-6, 1st Floor, Office No. 5, Bhajanpura, Delhi – 110053, India